Terms and Conditions

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Terms and Conditions

Effective Date: [12/1/2024]

1. Introduction Welcome to Wild Card Coffee. These Terms and Conditions govern your use of our services, including our website, physical café, catering services, and e-commerce platform. By accessing or using our services, you agree to comply with these Terms.

2. Definitions

  • "Services" refer to catering, café operations, and e-commerce offerings.
  • "User" refers to any individual or entity accessing our services.
  • "Website" refers to our official website at wildcard.coffee

3. Acceptance of Terms By accessing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please refrain from using our services.

4. Account Responsibilities

  • Account creation is optional for purchases.
  • Users must provide accurate and complete information when creating an account.
  • Users are responsible for maintaining the confidentiality of their account credentials.
  • Unauthorized use of accounts must be reported immediately.

5. Service-Specific Terms

5.1 Catering Services:

  • Deposits for catering bookings are non-refundable.
  • Final payments must be completed before the event date.
  • Changes to bookings are subject to availability and additional fees.

5.2 Café Operations:

  • Customers are expected to follow on-site rules and respect staff and other patrons.
  • Refunds are provided at the discretion of management.

5.3 E-commerce & Subscriptions:

  • Coffee Subscriptions: Subscriptions can be canceled at any time but must be canceled before the 1st of the month to avoid charges.
  • Merchandise Sales: Exchanges are accepted only if the product is unused and defective.
  • Shipping costs for returns may apply.

6. Pricing, Payments & Refunds

  • All prices are listed in [Currency, e.g., USD].

• • Payments are processed securely via Stripe.

  • We reserve the right to adjust prices at any time.
  • Refunds, if applicable, will be processed according to the service-specific terms above.

7. Intellectual Property

  • All content, logos, designs, and trademarks are the exclusive property of Wild Card Group LLC.
  • Unauthorized use, reproduction, or distribution is strictly prohibited.

8. Prohibited Activities Users must not:

  • Violate any local, state, or federal laws.
  • Attempt to hack, disrupt, or damage our website or systems.
  • Misuse our services or content.

9. Limitation of Liability To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.
  • Our total liability is limited to the amount paid by the user for the specific service or product.

10. Indemnification You agree to indemnify and hold harmless [Your Company Name] and its affiliates from any claims, liabilities, or expenses arising from your misuse of our services or breach of these Terms.

11. Dispute Resolution

  • In the event of a dispute, parties agree to attempt mediation before pursuing litigation.
  • If mediation fails, disputes will be resolved through binding arbitration in Illinois, unless otherwise required by law.

12. Governing Law These Terms are governed by and interpreted under the laws of the State of Illinois.

13. Changes to Terms We reserve the right to update these Terms at any time. Updates will be posted on our website with an updated effective date.

14. Contact Us For any questions or concerns regarding these Terms, please contact us: hello@wildcard.coffee

By using our services, you agree to these Terms and Conditions.

Last Updated: [12/26/2024]